EMPLOYMENT HISTORY
Oct 2008 - Current
Customer Account Leader
Alcatel-Lucent Malaysia Sdn Bhd
Managing and accountable for the sales and marketing of telecommunication systems to Celcom.
Accountable for the account competitive sales strategy, planning and execution, financial dimensions /performance and customer relationship management
Focus in managing both the commercial & technical performance of the current WCDMA (3G) and GSM (2G) contracts. Accountable for new business opportunities of Celcom's other business.
Sept 1999 – Sept 2008
Senior Account Manager
Alcatel Network Systems (M) Sdn Bhd
Managing and accountable for the sales and marketing of telecommunication systems to the following accounts:-
Celcom ( Jan 2006 – Sept 2008 )
Telekom Malaysia 3G and Telekom Malaysia International (Jan 2004 – Dec 2005)
TM Cellular Sdn Bhd (Sept 1999 – Dec 2003)
Sept 1998 - Aug 1999
Project Manager
Alcatel Network Systems (M) Sdn Bhd
Managing telecommunication projects with Ghana Telecom (joint venture between Telekom Malaysia and Ghana Telecom)
May 1996 - Aug 1998
Installation and Test Manager
Alcatel Network Systems (M) Sdn Bhd
Managing the installation and testing teams for the installation and testing of telecommunication switching systems with Telekom Malaysia.
May 1995 - April 1996
Assistant Manager (Engineering)
Alcatel Network Systems (M) Sdn Bhd
Managing the engineering department to prepare installation files, site surveys, and equipment ordering. Interface with Telekom Malaysia and Alcatel France
April 1994 - April 1995
Senior Project Engineer
Alcatel Network Systems (M) Sdn Bhd
Managing telecommunication project with Alcatel Vietnam.
Managing TV Codec and Packet Switching projects with Telekom Malaysia.
June 1992 - March 1994
Senior Test Engineer
Northern Telecom Malaysia (M) Sdn Bhd
Supervising the Test and Maintenance team (technicians and engineers) to ensure all test equipment in the manufacturing floor were well maintained and calibrated.
Developing In Circuit and Functional Test programs and test fixtures for Manufacturing Department.
Supporting the Manufacturing team by ensuring equipment downtime as minimum as possible.
Supporting the Quality Assurance team by participating in the ISO 9002 program.
Participating in the Cost Reduction program organized by the company.
Oct 1987 - May 1992
Test Engineer
Northern Telecom Malaysia (M) Sdn Bhd
Troubleshooting, maintaining and calibrating of all test equipment in the manufacturing floor.
Developing In-Circuit and Functional Test programs.
May 1983 - Dec 1984
Technical Assistant
Jabatan Telekom Malaysia
Designing of electrical wiring diagrams for all new Telekom's buildings throughout Malaysia.
Preparation of tender documents. Supervision of electrical wiring installations.
EDUCATION
College:
July 1987 – Oct 1980
Technician Certificate in Electronics and Communications
Politeknik Ungku Omar, Ipoh, Perak
University:
June 1981- March 1983
Diploma In Electrical Engineering (Communications)
Universiti Teknologi Malaysia, Kuala Lumpur
July 2003 - March 2005
Professional Diploma in Sales and Marketing (CGPA: 3.98)
Best Student Award
University Malaya Centre of Continuing Education, Kuala Lumpur
Jan 1985- May 1987
BSc. Electrical Engineering (CGPA: 2.848)
Wilkes College, Pennsylvania, USA
Graduate School:
July 1997-Nov 2000
Master of Business Administration (CGPA: 3.24)
Universiti Utara Malaysia, Kedah
July 2005- April 2010
Doctor of Business Administration, DBA (CGPA: 3.64)
Universiti Utara Malaysia, Kedah
Dissertation Title: The Mediating Effects of Entrepreneurial Orientation on the Relationship
Between Leadership Styles and Performance of SMEs in Malaysia
INTERESTS
Reading, Writing, Thinking, Traveling, Networking, Business and Entrepreneurial Ventures
REFERENCES
Prof. Dr Haji Rosli Mahmood
College of Business, UUM Sintok
Contact No: 019-4510452
Dayang Norhanafiah Awang Bait
Alcatel-Lucent Malaysia Sdn Bhd
Contact No: 013-3946872
Mohd Jailani bin Mohd Nor graduated with honours degree in Mechanical Engineering from the Oklahoma State University, USA in 1984.
Collective bargaining; payment systems; minimum wages; impact of legislative change; trade union recognition; employment contracts; arbitration
Years of experience in project management as commissioning engineer, commissioning manager and commissioning coordinator
Her career in those industries has taken her to experience countries like USA, Europe, UK and the Asia Pacific.
Dr Zainol has been a training facilitator and management consultant to various organizations and business establishments in Malaysia and the region since 1990.
organizations, government agencies, local & multinationals companies in Malaysia. Conducting various ESQ leadership and character